All Systems Operational

About This Site

The S-NET Communications Technical Team is dedicated to keeping you informed about the state of your services. Review the status of S-NET's infrastructure and core services below.

Uptime over the past 90 days. View historical uptime.
Voice and Messaging Services Operational
90 days ago
99.99 % uptime
Today
Cloud PBX Platform Operational
90 days ago
99.96 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Inbound Calling Services Operational
90 days ago
100.0 % uptime
Today
Outbound Calling Services Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Services Operational
90 days ago
100.0 % uptime
Today
FAX Services Operational
90 days ago
100.0 % uptime
Today
Network Services Operational
90 days ago
100.0 % uptime
Today
MPLS Network Delivery Infrastructure Operational
90 days ago
100.0 % uptime
Today
Fiber Internet Delivery Services Operational
90 days ago
100.0 % uptime
Today
SD-WAN Services Operational
90 days ago
100.0 % uptime
Today
T1 Internet Delivery Services Operational
90 days ago
100.0 % uptime
Today
EoC Internet Delivery Services Operational
90 days ago
100.0 % uptime
Today
BillCenter Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 20, 2021
VoIP | Intermittent Issues with Device Registration
Resolved - Valued Clients and Partners,

No other issues have been identified and device registration is working consistently and reliably for all customers. This incident is considered resolved. S-NET’s engineering team is working with our software vendor to prevent this type of issue from occurring again in the future.

We apologize for any inconvenience that this service disruption may have caused. If you have questions or continue to experience any issues with your services, please contact the S-NET Customer Care team.

S-NET Customer Care | (866) 404-7638, Option 1 | support@snetconnect.com
Sep 20, 18:44 CDT
Monitoring - Valued Clients and Partners,

With assistance from our software vendor, S-NET engineers have identified and resolved the intermittent device registration issues experienced by some customers. Services are now fully operational again for all accounts. We continue to closely monitor all affected systems.

We apologize for any inconvenience that this service disruption may have caused. If you have questions or continue to experience any issues with your services, please contact the S-NET Customer Care team.

S-NET Customer Care | (866) 404-7638, Option 1 | support@snetconnect.com
Sep 20, 18:01 CDT
Update - Valued Clients and Partners,

S-NET Engineers continue to investigate the root cause of the intermittent device registration issues experienced by some S-NET VoIP customers. We would like to thank you for your patience as our team works hard to get systems back up and running.

We sincerely apologize for any inconvenience that this service disruption may be causing. We will continue to provide updates as they become available.


S-NET Customer Care | (866) 404-7638, Option 1 | support@snetconnect.com
Sep 20, 17:34 CDT
Update - Valued Clients and Partners,

Our Engineering Team is still investigating the root cause of the intermittent device registration issues affecting some S-NET customers.

We apologize for any inconvenience this service disruption may be causing. Please know that our team is doing everything in their power to restore services as soon as possible. We will provide more updates as soon as they become available.

S-NET Customer Care | (866) 404-7638, Option 1 | support@snetconnect.com
Sep 20, 17:05 CDT
Update - We are continuing to investigate this issue.
Sep 20, 17:03 CDT
Investigating - Valued Clients and Partners,

S-NET is committed to keeping you informed about any issues with the potential to affect your services.

Some S-NET VoIP customers are experiencing intermittent issues with device registration. Affected IP phones and instances of the S-NET Connect desktop and mobile applications may be unable to register or place and receive calls. S-NET engineers are investigating the problem with the utmost urgency.

We apologize for any inconvenience this service disruption may be causing. Please know that our team is working hard to get systems back up and running as soon as possible. We will provide more updates as soon as they become available.

S-NET Customer Care | (866) 404-7638, Option 1 | support@snetconnect.com
Sep 20, 16:30 CDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

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